Registration, Ordering & Downloading...
Who Are You? What Exactly are you Selling Here? Free Designs?
Tattered Stitch Embroideries is as American as apple pie. If you have a dream, and you build it, they will come!
Our fantastic team is made up of wife, husband, small munchkin who likes all things pink, a pooch and a furry feline. All in the family have creative input in the designs that you see on this website and all serve as inspiration into the creative processes developed here.
We sell digital designs for machine embroidery (in 11 file formats). All designs for sale on Tattered Stitch Embroideries are provided as immediate digital downloads upon purchase; we also send a follow-up email with a link to your design(s). You will need to 'unzip' the files before you can transfer the individual design files to your embroidery machine.
Once you’re registered, you can use your account to purchase designs and view the orders you’ve purchased in the past. You will also begin by receiving a $4.00 credit which you can use towards any designs in our store for FREE!
How Do I Register? What Happens When I Do?
Fill out this form to register with Tattered Stitch Embroideries. You’ll be signed up for the weekly newsletter with announcements of new designs, sales, freebies, and other exciting things. You can always unsubscribe if you want.
How Can I Get Your Awesome Weekly Newsletter?
When you register with Tattered Stitch Embroideries you will be automatically signed up for our weekly newsletter. You can always opt out later if you choose. If you wish to simply subscribe to our newsletter, without registering an account with us, you can do so using the subscribe field located on the left hand sidebar of our website.
I Can't Log In. Help!
If you try too many times to log in with an incorrect password, the site may lock you out temporarily as a security measure. Give it a few minutes and try again. You can request your password if you need help remembering it.
Still need help? Contact us and we'll get your issue remedied.
How Do I Place an Order?
Ready to check out? Go to your Shopping Cart. First review your order for accuracy, then check off that you agree with the 'Terms and Conditions'. You can then enter any 'Discount Codes' in the discount field on the top right of the page, then click 'Apply'. Next, select 'Continue to Shipping Method' (a formality of the shopping cart.. its FREE, don't worry). You can then click the 'Continue to Payment Method', fill out your credit card information and finally click the 'Complete Order' button. When your credit card is approved, you will be provided direct link(s) to your download(s) for each design and size you chose.
What Forms of Payment Do You Accept?
Which Machine Embroidery Formats Will I Receive?
Baby Lock (most models)
Bernina 7 Series
Brother Entrepreneur and PRO
DST or PES
Husqvarna Viking Designer 2
Janome 9500, 10000, 11000, 12000, 15000
XXX for most models
I Ordered Some Designs. When and How Do I Get Them?
How Do I Unzip Designs?
If you do need a program to unzip files, there are plenty free programs out there that you can download – Google 'free unzip' to find them.
AOL email sometimes zips email attachments automatically. To get around this, try downloading the designs directly to your computer instead of emailing them to yourself.
I Lost a Design I Purchased. Can I Download it Again?
Can I Get a Refund/Return/Exchange?
Everything for sale on Tattered Stitch Embroideries is instantly downloadable, which means you can’t return the designs. Once you download a file, it’s on your computer, and there’s no real way to ‘give it back’ – so no refunds are available for cases other than duplicate purchases.
Using the Designs
May I Sell Stuff I Stitch With Your Designs? What’s Your Licensing Policy?
May I Sell Stuff Made Using Your Tutorials?
Where's the Color Change Sheet for my Machine Embroidery Design?
Once you've purchased a design, you can get the color change sheet (aka thread list) by finding the design in your order history, then clicking on the 'thread list' link next to it.
On the thread list page for each design or pack, you will see links to get a PDF version of the color change sheet (good for printing).
My Machine is Telling Me to Stitch a Design in Odd Colors. What Do I Do?
Can I Resize the Designs?
I Love a Certain Design, But My Embroidery Machine Has a 4x4 Hoop, and it's Only Available in Sizes Bigger Than That. Can You Make a Smaller Version?
You could also try splitting the design and stitching it in multiple parts. We don't split designs, but you can do it yourself if you have the software and the know-how, or hire people for this purpose.